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Alternative Housing > Skilled Nursing Facilities > SN 2

 Massachusetts Nursing Homes Rank High

By JoAnn Thibault

–Very good news!–

Massachusetts Nursing Homes Receive High Marks in State Survey. 9 out of 10 families would recommend their relative’s nursing home to others.

Newton (March 24, 2010) – The Massachusetts Senior Care Association today congratulated the more than 50,000 people who work in the state’s nursing homes for their hard work and dedication in light of a new state-funded survey showing high levels of satisfaction among family members with relatives being cared for in nursing homes.

The survey, conducted for the Massachusetts Department of Public Health (DPH) and mandated by the state legislature, found that family satisfaction has increased over the past two years from an average satisfaction score of 4.19 in 2007 to 4.22 in 2009. A score of 5 indicates the highest level of satisfaction. In addition, 9 out of 10 family members said they would recommend their relative’s nursing home to others, the same percentage as in 2007.

“These results demonstrate once again the commitment of our hard working staff, who provide compassionate care to our residents each and every day,” said Mass Senior Care President Abraham E. Morse. “Few health care providers or politicians can claim favorability ratings as high. We congratulate staff throughout the state on this remarkable achievement.” The survey was conducted for DPH by Market Decisions in Portland, Maine, and the Rutgers University Institute for Health, Health Care Policy and Aging Research. The survey, which was conducted between October 16, 2009, and December 31, 2009, is based on nearly 20,000 responses from family members with relatives in 430 Massachusetts nursing homes. The survey response rate was 60%. In addition to an increase in overall satisfaction, the survey results show increased satisfaction in virtually all of the areas that were measured, including:

  • Overall satisfaction with the nursing home

  • Overall satisfaction that the resident’s needs are met

  • Administrative and personal care staff

  • Physical environment of the nursing home

  • Personal care services provided to residents

  • Residents’ personal rights

  • Food and meals

“Nursing homes today are an integral part of our health care system,” Morse noted. “While we provide care and community for residents with chronic health conditions, including many who suffer from Alzheimer’s disease, we are also increasingly providing short-term and rehabilitative care to patients who are then able to return home. As the state’s population ages and the need for long term care services increases, quality care will continue to be at the heart of our mission.”

The Massachusetts Senior Care Association is the state’s leading long term care provider organization, representing more than 500 nursing homes, assisted living residences, and continuing care retirement communities. A non-profit organization, Mass Senior Care provides advocacy on legislative, regulatory and financing issues; collects and analyzes data on the delivery and financing of long term care services; sponsors quality improvement and continuing education programs for facility staff; and provides consumer information through its consumer line (1-800-CARE-FOR) and website (

Source: Massachusetts Senior Care Association, 2310 Washington Street, Suite 300 Newton, MA 02462 617.558.0202;

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